TERMS AND CONDITIONS
All bookings are subject to these conditions which are deemed to have been accepted in full by the client and all persons in the party.

PAYMENT POLICY
Payment for the stay must be made in full no later than 14 days before arrival. If payment for the stay is not made 14 days before arrival, the reservation is automatically cancelled.

If the reservation is made within 14 days before arrival, the payment for the stay must be made in full at the time of making the reservation.

Payment for the stay must be paid by bank transfer directly to the accommodation provider or his intermediary. Details of the accommodation provider’s bank account will be provided after confirmation of the reservation request. When making an international transfer, the sender of the payment is responsible for paying all bank fees charged by the sender’s bank and the recipient’s bank.

CHANGES TO RESERVATION
The client can change the date of the reservation free of charge up to 14 days before arrival. Any changes in the reservation dates during 14 days before arrival are not possible.

Payments made are subject to the Cancellation Policy set out in these Rental Terms & Conditions.

CANCELLATION POLICY

The Client:
The client can cancel free of charge until 14 days before arrival.
The client will be charged the total price of the reservation if they cancel during the 14 days before the arrival.

The Accommodation Provider:
The accommodation provider reserves the right to cancel the booking if the balance payable is not received 14 days before arrival. If through circumstances beyond the accommodation provider’s control, it is necessary to cancel the rental agreement, the accommodation provider will refund any funds paid by the client, without interest or further compensation.

ARRIVAL/DEPARTURE
The villa is available after 15:00 on the day of arrival. It needs to be vacated by 11:00 on the day of departure. Otherwise, an amount of €75 may be charged for late departure between 11:00 and 15:00 and €150 for departure between 15:00 and 19:00.

ONLINE CHECK-IN
Because Villa Liptovská Mara operates with no reception, the client is required to provide details of all group members over 10 years of age, the latest on the day of your check-in, at our website www.villaliptovskamara.sk/check-in.
The client will also be asked to provide a copy of all group members‘ passports or other identification documents.

VILLA TAKEOVER
The client and all group members undertake to comply with the Rental Terms & Conditions, which were accepted by the client during the registration process via the villaliptovskamara.sk website and sent to the client’s email address.

The client takes over the villa from the accommodation provider at the moment when villa keys are taken out of the key lock box.

In the event that upon arrival at the villa, the client or group members find obvious damage to the villa, equipment and its accessories, we ask the client to document it immediately and inform us via [email protected], no later than 3 hours after receiving the keys.
After this period of time, everything will be assumed to be fine.

The client confirms that, in particular, he took over the following villa equipment in undamaged and functional condition:
– 2x shower, including a glass shower screen
– 2x sink
– 2x toilets including a built-in Geberit flush tank
– 1x washing machine
– 2x LCD TV
– 2x folding sofas in the living room
– entrance security door
– interior door
– external heat pump unit
– 2x external air conditioning unit
– 5x internal air conditioning unit, including controllers
– 6x security camera
– windows in the rooms
– entrance glass door to the terrace
– kitchen including built-in appliances: dishwasher, induction hob, hood, electric oven, refrigerator, freezer, microwave oven
– gazebo
– stainless steel railing
– grill

SECURITY DEPOSIT
In some cases, we can ask the client to pay a deposit of €300 upon arrival at the villa.

The client is responsible for any damage to the villa, the equipment and its accessories, during the stay. The client is responsible for damage to movable and immovable property, gazebo, swing, missing items, additional cleaning of the villa if the villa is abnormally dirty after departure, and for other fees specified in the Rental Terms & Conditions. In the case of damage, where it is not possible to determine the exact cost of the repair immediately, there may be a delay in calculating the cost of damage for up to 4 weeks.

KEYS
Key collection instructions will be sent if the total balance of payment for your stay is settled, and online check-in is made by the client.
The client is responsible for the keys and remote control of the entrance gate. A fee of €150 is charged for lost keys, key slammed in the door, or loss of the gate remote control.

WHAT IS INCLUDED
The villa rental includes the cost of delivery of bed linen and towels (one bath towel and one hand towel per guest), water, electricity, Wi-Fi, air conditioning, and internet TV. It does not include changing the linen and/or towels or washing the laundry.

NUMBER OF GUESTS
Only guests registered via self online check-in procedure may occupy the villa. Under no circumstances may more than the maximum number of guests specified in the reservation occupy the villa.

If the villa is occupied by two people, three rooms will be locked.
If the villa is occupied by four people, two rooms will be locked.
If the villa is occupied by six people, one room will be locked.

Should your group need additional beds for guests not listed in your reservation, let us know at [email protected] and we will prepare extra beds and unlock extra rooms. New guests will be charged €15 per night per bed.

GUESTS RESPONSIBILITIES
Guests undertake to maintain the villa, all furniture, furnishings and equipment in the same condition as at the beginning of their stay and to act in such a way that no damage occurs to the villa, its equipment and exterior. During the use of the villa, the guests are responsible for any damages or losses in the property. In case of damage or loss, the guests are obliged to pay the accommodation provider adequate compensation for the damage.

At the end of the stay, the villa, including all equipment and furniture, must be left clean. Please clean dishes and cutlery in the dishwasher and put them away. Please leave the stove, oven, refrigerator and microwave empty. Please remove all trash from the building and place it in trash cans on the street.

NOISE
Noise levels must be kept at a reasonable minimum, especially during the hours of 22:00 and 6:00 while other neighbors are sleeping. During these hours, the gazebo may not be used, or it can be used provided that night time is respected. The use of any device reproducing music (radios, players, car radios…) outside the interior of the villa is prohibited.

FURNITURE
Rearranging the furniture or removing any items from the villa is strictly prohibited.

SECURITY
Even though the exterior of the villa is monitored by a camera system for increased security, clients are responsible for the security of the villa during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises. Any valuables left at the property are at the client’s own risk. The accommodation provider is not responsible for the loss or breakage of the client’s personal belongings. In case of burglary, it is the client’s responsibility to contact police and the accommodation provider immediately. The accommodation provider accepts no responsibility for any loss or damage due to theft or any security-related incident however caused.

CONDUCT BEHAVIOR
When renting the villa, the accommodation provider maintains responsibility for the appropriate behavior of the guests. If any guest behaves inappropriately, damages the accommodation provider property, neighbors property, disturbs the night’s peace, or more guests than agreed with the accommodation provider occupy the villa, the accommodation provider or his representative is entitled to ask the client and/or the guests in the client’s group to leave the premises of the villa without entitlement for a discount or any compensation.

TRAVEL DOCUMENTS
It is the responsibility of the clients to ensure that all those traveling in the group have complied fully with all passport and visa requirements in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their villa booking. In such circumstances, no liability attaches itself to the accommodation provider.

RIGHT OF ACCESS
The accommodation provider and/or their representatives shall be allowed free access to the villa at any reasonable time during your stay for inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities.

SMOKING POLICY
Smoking is not permitted anywhere in the house. If the client and his group members are found to have smoked inside the villa, 200€ will be charged to cover the costs of cleaning the air conditioning system and fumigating furnishings, etc. The accommodation provider reserves the right to pursue the client for any additional charges as a result of having to relocate future clients whilst the villa is being cleaned and fumigated.

PETS
Villa Liptovská Mara, upon the agreement with accommodation provider, is usually a dog friendly; however in case of significant pollution, we will be forced to charge you an extra cleaning fee.

DRUGS & HAZARDOUS MATERIALS
Client and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.

LIABILITY
No liability is accepted by the accommodation provider for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa. The accommodation provider cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force Majeure’. In these Terms and Conditions, ‘force Majeure’ means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, the threat of the war, civil commotion or strife, hostilities, strikes or other industrial disputes, electricity distribution outages, fire, natural disasters, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.

COMPLAINTS
In the unlikely event that client and his group members have a complaint about the villa or its contents whilst on holiday, it needs to be reported immediately to the accommodation provider or his representative who will take reasonable steps to resolve the matter. The accommodation provider shall have no liability for any complaint submitted after the completion of the hire period.

LAW AND JURISDICTION
This agreement between the accommodation provider and client shall be subject to the jurisdiction of the Courts of Slovakia.